At Osprey Store, we understand that when you order gear for your next adventure, you need reliable delivery that matches the quality of our products. Whether you’re preparing for a cross-continent backpacking trip or just upgrading your everyday carry, we’ve designed our shipping options to get your gear to you efficiently, no matter where your journey begins.

Global Shipping Note: We ship worldwide to adventurers everywhere (excluding select remote areas in Asia and other locations).

Our Shipping Options

Standard Shipping ($12.95)

For adventurers who want their gear quickly:

  • Carriers: DHL or FedEx
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 business days after shipping
  • Tracking included for all orders

Free Shipping (Orders over $50)

For those planning ahead:

  • Carrier: EMS
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 business days after shipping
  • Available for orders totaling $50 or more

Perfect for when you’re stocking up for your next big adventure but don’t need your gear immediately.

Order Processing

We process all orders within 1-2 business days. During peak seasons (typically spring and fall), processing may occasionally take an additional day as we carefully prepare your gear for shipment. You’ll receive a confirmation email with tracking information as soon as your order ships.

International Considerations

As a global provider of adventure gear, we’re experienced with international shipping:

  • All necessary customs documentation is included
  • Customers are responsible for any applicable import duties or taxes
  • Delivery times may vary slightly based on local customs processing

Returns & Exchanges

We stand behind our gear, but if you need to return an item:

  • 15-day return window from delivery date
  • Items must be unused and in original condition
  • Return shipping is the customer’s responsibility
  • Refunds processed within 5 business days of receiving returned items

Adventure Tip: Order well in advance of planned trips to account for potential shipping delays during peak seasons or in remote locations.

Need Help With Your Order?

Our adventure gear experts are always ready to assist with any delivery questions. Contact us at [email protected] and we’ll help ensure your gear arrives when and where you need it.

At Osprey Store, we don’t just deliver packages – we deliver the gear that makes adventures possible. Where will your Osprey gear take you next?